SERVICE

We maintain a complete service and support system to ensure reliable equipment performance throughout its operational life.

The warranty period begins upon completion of installation and commissioning. Where installation is delayed for more than 90 days after shipment at the customer's request, the warranty period will commence from the date of dispatch.

Our team provides project-oriented pre-sales support to help customers identify the most suitable and cost-effective equipment solutions for their operations.

Services include quotation preparation, preliminary cost analysis, equipment selection guidance, engineering evaluation, reference operating solutions, technical training support, and customized equipment design based on project requirements.

We provide timely and practical after-sales support through remote assistance, commissioning guidance, technical consultation, and regular customer follow-up, helping customers maintain stable and efficient equipment operation.

When technical issues cannot be resolved remotely, on-site inspection and repair services may be arranged according to the actual project requirements. Reasonable adjustments and corrective measures may also be implemented where necessary to restore normal equipment performance.

Where required, spare parts and related materials can be coordinated in accordance with the agreed service scope and actual operating conditions.

Support may be delivered through telephone, e-mail, remote diagnosis, on-site service, or spare parts dispatch, depending on the nature of the issue and project requirements.